7hi77 Privacy Policy

Overview

7hi77 ("we", "our", "the Platform") is committed to safeguarding the privacy of every player who visits or registers on https://7hi77.pro. This Privacy Policy explains, in clear and plain English, what personal data we collect, why we collect it, how it is stored, and the rights you hold over your own information. This policy applies to all users of 7hi77, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other city and district across Bangladesh.

By accessing and using the 7hi77 platform, you acknowledge that you have read, understood, and agreed to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. We encourage all users to review this document periodically, as we may update it to reflect changes in our services or applicable regulations.

1. Information We Collect

When you register and use the 7hi77 platform, we collect the following categories of personal and technical information. All data collection is limited to what is strictly necessary for the delivery and improvement of our services.

• Identity data: full name, date of birth, username, and a copy of government-issued identification for KYC verification purposes.
• Contact data: email address, mobile phone number, and residential address (city and district, Bangladesh).
• Financial data: transaction history, deposit and withdrawal records, payment method details (e.g. bKash wallet number, Nagad account, Rocket number, Dutch-Bangla Bank reference) stored in tokenised or masked form.
• Technical data: IP address, device type, browser type and version, operating system, referring URLs, session duration, and clickstream data collected automatically via server logs and analytics tools.
• Communication data: messages sent to our support team via email or live chat, including support request content and resolution notes.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data. Our age verification procedures require you to confirm you are 21 years or older before completing registration, in line with responsible gaming best practices.

2. How We Use Your Information

The following table summarises each processing purpose and the corresponding lawful basis on which 7hi77 relies. We will not use your information for purposes that are incompatible with those listed below without your prior consent.

3. Legal Basis for Processing

7hi77 processes your personal data on one or more of the following lawful grounds: (a) to perform our contractual obligations to you as a registered player; (b) to comply with legal obligations imposed by applicable law, including anti-money-laundering and know-your-customer requirements; (c) where we have a legitimate interest in improving the safety and performance of the platform; and (d) where you have given explicit, freely-given, specific, and informed consent.

4. Sharing of Your Information

7hi77 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share your information with the following categories of recipient where strictly necessary:

• Payment processors and gateway partners (e.g. bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) — solely for the purpose of completing financial transactions you have initiated.
• Identity verification and KYC service providers who help us comply with anti-fraud and anti-money-laundering obligations.
• Technology and hosting providers who process data on our behalf under strict data processing agreements that prohibit any secondary use of your data.
• Regulatory authorities, law enforcement, or courts where we are legally required to disclose information in response to a lawful request, court order, or to protect the safety and rights of users and the platform.

All third-party recipients are contractually bound to handle your personal data with the same level of care and confidentiality that we apply ourselves, and are prohibited from using it for any purpose other than the specific service they provide to 7hi77.

5. Payment Data and Security

All financial transactions on 7hi77 are processed through encrypted payment channels. We do not store full card numbers, bKash PINs, Nagad PINs, or any other payment authentication credentials on our servers. Payment tokens and references used to facilitate transactions are held in a secured, access-controlled database environment.

We employ industry-standard security measures including Transport Layer Security (TLS/SSL), server-side encryption at rest, role-based access controls, regular security audits, and intrusion detection systems. While no system can guarantee absolute security, we continuously review and update our safeguards to meet current best practices.

6. Cookies and Tracking Technologies

7hi77 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device. We use the following categories:

• Essential cookies: necessary for the platform to function correctly, including session management, login state persistence, and security tokens. These cannot be disabled without breaking core functionality.
• Analytics cookies: help us understand how players interact with 7hi77 — which pages are visited most often, how long sessions last, and which features drive engagement. Data is aggregated and anonymised where possible.
• Preference cookies: remember your language setting and other user interface preferences so you do not have to re-configure them on each visit.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the 7hi77 platform. We do not use cookies to track you across unrelated third-party websites.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. Specifically: active account data is retained for the duration of your registration; transaction and financial records are retained for a minimum of five (5) years in accordance with standard anti-money-laundering requirements; KYC documentation is retained for five (5) years from the date of last account activity or account closure, whichever is later; communication records (e.g. support tickets) are retained for two (2) years.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. If you close your account, we will action deletion within 30 days except where a longer retention period is required by law.

8. Your Rights

As a player and data subject, you have the following rights in relation to the personal data we hold about you. These rights may be subject to certain conditions and exceptions under applicable law. To exercise any of these rights, please contact us at [email protected].

• Right of access: you may request a copy of the personal data we hold about you and information about how it is processed.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: you may ask us to restrict processing of your data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to object: where processing is based on legitimate interests, you have the right to object. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

We will respond to all rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, notifying you of the extension and the reasons for it. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.

9. Children's Privacy

7hi77 is strictly an adults-only platform. We do not knowingly collect, store, or process personal data from any individual under the age of 21. Registration on 7hi77 requires users to confirm they are 21 years of age or older. If we become aware that a user under the age of 21 has registered and provided personal data, we will take immediate steps to delete that account and all associated data. If you believe a minor has registered on our platform, please notify us at [email protected] so we can take prompt action.

10. Third-Party Links

The 7hi77 platform may from time to time reference or display content relating to third-party service providers such as payment partners and game studios. These third parties operate their own independent privacy policies, and 7hi77 is not responsible for the privacy practices or content of those parties. We encourage you to review the privacy policies of any third-party service you choose to use in connection with your 7hi77 account.

11. Changes to This Privacy Policy

7hi77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the 7hi77 platform after the revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the platform and may request deletion of your account as described in Section 8 above.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7hi77 handles your personal data, please reach out to our dedicated support team. We are available to assist you in English and Bengali, seven days a week.

Email: [email protected]